Contact Us

We are here to help — all inquiries answered within 24 to 48 hours

📧 Email Support

For general inquiries, order questions, and product information:
support@bricomagazin24.com

🔒 Privacy Inquiries

For data protection requests and GDPR rights:
privacy@bricomagazin24.com

📦 Returns & Refunds

To initiate a return within your 14-day window or check refund status, email us or use the form below.

🔍 Order Tracking

Use your 16-digit tracking code on our Order Tracking page, or contact us for assistance.

Send Us a Message

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Thank you for contacting us. Our team will review your message and get back to you within 24 to 48 hours.

Response Times

Our customer care team is dedicated to responding to every inquiry as quickly as possible. You can expect an acknowledgement of your message within 24 hours and a substantive resolution within 48 hours at most. For urgent matters related to deliveries or payment issues, please clearly mark your subject line as "URGENT" and we will prioritise your case.

Before You Contact Us

You may find the answer to your question faster by checking the following resources:

Frequently Asked Questions (FAQ)
Order Tracking — enter your 16-digit tracking code
Return & Refund Policy
Shipping Policy